We ask that you read this Cookie Policy carefully as it contains important information on who we are and our use of cookies or similar technologies on our Site. This policy should be read together with our Website Privacy Policy which sets out how and why we collect, store, use and share personal information generally, as well as your rights in relation to your personal information and details of how to contact us and supervisory authorities in the event you have a complaint.

Who we are

This Site is operated by FutureFuel Renewables Holdings Limited, a company registered in England and Wales under company number 10132504.For more information about us see our About Us page.

Our website

This Cookie Policy relates to your use of our Site and all associated web pages.

Throughout our Site we may link to other websites owned and operated by certain trusted third parties who provide services to us. These other third party websites may also use cookies or similar technologies in accordance with their own separate cookie polices. For privacy information relating to these other third party websites, please consult their cookie policies as appropriate.

Cookies

A cookie is a small text file which is placed onto your device (e.g. computer, smartphone or other electronic device) when you use our Site. We use cookies and other similar tracking technologies such as pixel tracking on our Site. These help us recognise you and your device and store some information about your preferences or past actions.

For example, we may monitor how many times you visit the Site, which pages you go to, traffic data, location data and the originating domain name of a user's internet service provider. This information helps us to build a profile of our users. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually.

You can set your browser not to accept cookies and the websites below tell you how to remove cookies from your browser. However, some of our Site features may not function as a result.

For further information on our use of cookies, including a detailed list of your information which we and others may collect through cookies, please see below.

Our use of cookies

We use cookies and other similar tracking technologies such as pixel tracking on this Site to: 

•       recognise you whenever you visit this Site (this speeds up your access to the Site as you do not have to log in each time);

•       allow you to create an account and keep a record when you return;

•       carry out research and statistical analysis to help improve our content, service sand to help us better understand our users’ requirements;

•       target our marketing and advertising campaigns more effectively by providing interest-based advertisements that are personalised to your interests;

•       make your online experience more efficient and enjoyable.

For further information on cookies generally visit www.aboutcookies.org or www.allaboutcookies.org.

Types of cookies

The cookies we may place on your device fall into the following categories:

•       Session cookies—these allow our Site to link your actions during a particular browser session. These expire each time you close your browser and do not remain on your device afterwards

•       Persistent cookies—these are stored on your device in between browser sessions. These allow your preferences or actions across our Site to be remembered. These will remain on your device until they expire, or you delete them from your cache

•       Strictly necessary cookies—these cookies are essential for you to be able to navigate our Site and use its features. Without these cookies, the services you have asked for could not be provided

•       Performance cookies—these cookies collect information about how you use our Site, e.g. which pages you go to most often. These cookies do not collect personally identifiable information about you. All information collected by these cookies is aggregated and anonymous, and is only used to improve how our Site works

•       Functionality cookies—these cookies allow our Site to remember the choices you make (such as your user name, language, last action and search preferences) and provide enhanced, more personal features. The information collected by these cookies is anonymous and cannot track your browsing activity on other websites.

The cookies we use

The table below provides more information about the cookies we may use and why:

Name of cookie

Purpose for the cookie

Google Analytics

This is a web analytics service provided by Google Inc. which uses cookies to show us how visitors found and explored our site, and how we can enhance their experience. It provides us with information about the behaviour of our visitors (e.g. how long they stayed on the site, the average number of pages viewed) and also tells us how many visitors we have had.

Authentication

This allows you to create an account and lets you log in, making your journey smooth within the application. 

Consent to use cookies

We will ask for your permission (consent) to place cookies or other similar technologies on your device, except where these are essential for us to provide you with a service that you have requested (e.g. to enable you to put items in your shopping basket and use our check-out process).

There is a notice on our home page which describes how we use cookies and requests your consent to place cookies on your device.  If you change your mind in the future about letting us use cookies, you can modify the settings of your browser to reject cookies or disable cookies completely.

How to turn off cookies

If you do not want to accept cookies, you can change your browser settings so that cookies are not accepted. If you do this, please be aware that you may lose some of the functionality of this website. For further information about cookies and how to disable them please go to the Information Commissioner’s webpage on cookies: https://ico.org.uk/for-the-public/online/cookies/.

How to contact us

If you have any questions about this Cookie Policy or the information we hold about you and you wish to contact us please send an email to info@future-fuel.co.uk, write to Data Protection Queries, FutureFuel Renewables Holdings Limited, 246 Westminster Bridge Road, London SE1 7PD or call +44 (0)20 3475 3087.

Changes to this policy

This policy was last updated on 28 March 2019.

We may change this policy from time to time. When we do we will inform you via email (if we have your details) or publish a notice on the Site